Refund & Return Policy

At Kayans Jewels, customer satisfaction is our top priority. Please read our Refund & Return Policy carefully before making a purchase.

Returns

We accept returns only for damaged, defective, or incorrect products received by the customer.

To be eligible for a return:

• The item must be unused and in original condition
• Product should be returned with original packaging
• Return request must be made within 48 hours of delivery
• Unboxing video/photo proof may be required for verification

Refunds

Once the returned item is received and inspected, we will notify you regarding approval of your refund.

If approved:

• Refunds will be processed within 5–7 business days
• Amount will be credited to the original payment method

Non-Returnable Items

The following items are not eligible for return/refund:

• Customized jewelry
• Used or damaged products after delivery
• Products without original packaging
• Sale or discounted items

Exchange Policy

Exchanges are available only for damaged or wrong items subject to product availability.

Cancellation Policy

Orders can only be cancelled before dispatch. Once shipped, cancellation requests will not be accepted.

Shipping Charges

Shipping charges are non-refundable unless the error is from our side.

Contact Us

For return, refund, or exchange support, please contact the Kayans Jewels support team with your order details.