Returns and Exchanges
Returns & Exchanges
At Kayans Jewels, we aim to provide the best quality jewelry and customer satisfaction. Please review our Returns & Exchanges policy carefully.
Return Eligibility
Returns are accepted only for:
- Damaged products
- Defective items
- Incorrect products received
To qualify for a return:
- The product must be unused and in original condition
- Original packaging must be included
- Return request should be made within 48 hours of delivery
- Unboxing video or clear photos may be required for verification
Exchange Policy
Exchanges are available for eligible products depending on stock availability.
Exchange requests may be accepted for:
- Damaged items
- Wrong products delivered
- Manufacturing defects
Non-Returnable Items
The following items are not eligible for return or exchange:
- Customized jewelry
- Used or worn products
- Products damaged after delivery
- Sale or discounted products
Return Process
- Contact customer support with order details
- Share photos or unboxing video for verification
- Once approved, return instructions will be provided
- After inspection, exchange or refund will be processed
Refund Timeline
Approved refunds are usually processed within 5–7 business days to the original payment method.
Shipping Charges
Return shipping charges may apply unless the mistake is from our side.
Contact Us
For return or exchange support, please contact Kayans Jewels customer service with your order information.