1. What is the free shipping offer?

We offer free standard shipping on all orders with a total value of ₹499 or more.

2. Do I need to apply any coupon code for free shipping?

No coupon code is required. The free shipping will be automatically applied during checkout if your cart value is ₹499 or above.

3. What if my order total is less than ₹499?

If your order is below ₹499, a standard shipping fee will be added at checkout, depending on your location.

4. Does the ₹499 total include taxes and discounts?

No, the ₹499 threshold applies after applying all discounts and before taxes.

5. Are there any exclusions to the free shipping offer?

This offer is valid for standard shipping only and may not apply to bulky or special items. Please check the product page for any specific exclusions.

6. Which locations are eligible for free shipping?

Free shipping is available across India. Remote or special delivery areas may have different delivery timelines.

1. How can I contact customer support?

You can reach out to us anytime via WhatsApp or Email. We're always happy to help!

2. What is your WhatsApp support number?

📱 WhatsApp Us: +91 8595734391

Support available between 9 AM – 8 PM IST.

3. What is your email address for support?

📧 Email Us: kayansjewels@gmail.com

4. When can I expect a reply?

Typically within 1–2 hours during business hours.

Within 24 hours on working days.

5. What support do you provide?

We’re here to help with:

6. Do you offer support on holidays?

Support may be slower on public holidays, but we’ll get back to you as soon as possible.

What makes your products premium quality?

At Kayans Jewels, every piece is crafted using high-grade materials and exceptional craftsmanship. We ensure durability, shine, and lasting beauty.

How do you ensure excellence in craftsmanship?

Each product goes through a rigorous quality check, handled by skilled artisans who pay attention to the finest details—from setting stones to perfecting polish.

Are your designs handcrafted?

Yes, many of our pieces are handcrafted with precision to give each item a unique and luxurious feel.

Do premium products come with certification?

Absolutely! Our premium collections come with authenticity and quality certificates, so you can shop with confidence.

Why should I choose Kayans Jewels for premium jewelry?

Because we blend traditional artistry with modern techniques, ensuring every product tells a story of elegance and trust.

1. Is it safe to make payments on your website?

Yes, absolutely. We use SSL encryption and secure payment gateways to ensure that all your transactions are 100% safe and private.

2. What payment methods do you accept?

We accept a wide range of payment options:

3. Are my card details stored?

No, we do not store any card or payment information. All transactions are processed through secure third-party gateways.

4. What happens if my payment fails?

If your payment fails, don’t worry. You can try again, or reach out to us via:

📱 WhatsApp: +91 8595734391

📧 Email: kayansjewels@gmail.com

5. Is Cash on Delivery (COD) available?

Yes, COD is available on select products and pin codes. You’ll see the option at checkout if it’s eligible.